https://joesindel.com/tags/leadership/Recent content in Leadership on JoeSindel.comHugoenSun, 10 May 2026 00:00:00 +0000https://joesindel.com/posts/major-incident-command-playbook/Sun, 10 May 2026 00:00:00 +0000https://joesindel.com/posts/major-incident-command-playbook/<p>A SEV at company scale isn&rsquo;t a bigger version of an outage on a small team. It&rsquo;s a different problem. Once you have dozens of services on the page, multiple product surfaces affected, regulators watching, executives asking questions, and customer comms running in parallel with engineering response — the thing that breaks first is coordination, not engineering capability.</p> <p>This post is about what the IMAG / Incident Command System framework actually buys you in that environment, where I&rsquo;ve seen it get misapplied, and the part most teams skip: making the post-mortem loop close.</p>